Frequently Asked Questions

Do you sell cherries without wine?

Our cherries are only available as part of a gift box. 

Are you able to ship internationally?

Unfortunately we are only able to send orders within NZ.

When am I able to buy cherries gift boxes?

We open for cherry orders in October, for delivery in the 2nd or 3rd weeks of December, prior to Christmas Day. As cherries are fresh and seasonal, we are limited to just this small window of availability.

You seem to have a limited number of delivery days for cherries gift boxes?

We only dispatch gift boxes on Mondays, Tuesdays and Wednesdays to ensure no items are undelivered over the weekend.

What cherry varieties to you have, and am I able to request a specific variety?

We grow Rosann, Bing, Sonnet, Stella and Lapin cherries. We are unable to accommodate requests for specific varieties in our gift boxes due to seasonal availabilities. 

Are you able to send products on my behalf as a gift?

Absolutely! We love sending our wine and/or cherries as gifts, and we can include a handwritten, personalised card for the recipient. Just add the item to your cart and click “sending as gift” when prompted during the checkout process. 

Do you offer bulk ordering for corporate gifting?

Yes – please see our corporate gift page for more information 

I would like to send multiple orders to different recipients – is this possible?

Yes! There are two ways of doing this

1) complete a separate transaction for each recipient

2) complete a transaction for the total number of products you wish to send; then forward the order confirmation email, along with the names, address details, preferred delivery dates and any messages you would like included for each recipient to orders@caythorpe.nz 

What are the expected gift box order delivery times?

1-3 business days for cherry gift boxes, depending on delivery destination.

What are the expected wine order delivery times?

2-3 business days. 

Do you deliver to rural delivery (RD) addresses?

Yes. Please note that RD often takes an extra 1-3 days, therefore we are unable to accept responsibility for any cherry orders that may be delayed. All RD orders are at your own risk. 

What happens if I use the wrong address?

It is your responsibility to ensure the address details are correct – please use the address validation lookup during the checkout process. We cannot accept responsibility for incorrect delivery details. Once an item has been dispatched, we are unable to change the delivery address. 

Will I receive the courier tracking details once my order is dispatched?

You will receive an email with a link that will enable tracking of your order in real-time to delivery. 

My order is late/has not arrived?

Sometimes orders can run late if the couriers are super-busy. In the first instance please contact your local Post Haste branch and quote the tracking reference. If you are still having difficulty with delivery then email your details to orders@caythorpe.nz and we will get it sorted. 

What are your return/refund policies?

We put our heart and soul into ensuring that all our products are of the highest standard. If you are not satisfied with the quality of your purchase, please let us know and we will put it right. We are not able to offer returns or refunds if you change your mind, so please choose carefully.